Terms and Conditions
Tockly
Version: 1.0
Last updated: 16 May 2026
Website: https://www.tockly.co
Contact: tockly.co@gmail.com
1. Agreement to these Terms
1.1 These Terms and Conditions (“Terms”) govern access to and use of the Tockly timesheet and financial dashboard service (“Tockly”, “Service”, “we”, “us”, “our”) at https://www.tockly.co.
1.2 The operator of Tockly is Tockly (trading as Tockly). Company registration details may be added to these Terms when available.
1.3 By creating an account, subscribing, logging in, or otherwise using the Service, the person or organisation using Tockly agrees to these Terms and to our Privacy Policy (together, the “Agreement”). If you do not agree, do not use the Service.
1.4 If you use Tockly on behalf of a company or other organisation (“Customer”, “Company”), you represent that you have authority to bind that organisation. The organisation is responsible for its users’ compliance with this Agreement.
2. Who may use Tockly
2.1 The Service is offered to users aged 18 and above only.
2.2 The Service may be used by individuals and organisations for lawful business or professional purposes, subject to these Terms.
2.3 Each administrator account (email and password) may administer one Company on Tockly only. You must not use the same admin email to control multiple Companies unless we agree in writing.
2.4 You must provide accurate registration information and keep login credentials confidential. You are responsible for activity under your account.
3. The Service
3.1 Tockly provides tools for time recording, project and phase management, company calendars, and financial views derived from data you enter (including salaries, overheads, and project financial plans).
3.2 We may update, modify, suspend, or discontinue features at any time. We will try to give reasonable notice of material changes where practicable.
3.3 The Service is provided on a best-efforts basis. We do not guarantee uninterrupted or error-free operation, or that the Service will meet your specific requirements.
4. Not professional advice
4.1 Tockly is a software tool only. It does not provide accounting, tax, audit, legal, or employment advice.
4.2 Financial figures, costs, profits, budgets, and reports in Tockly are based on data entered by your Company and on settings you configure (including salaries and overheads multipliers). Your Company is solely responsible for the accuracy and completeness of that data and for how you use any outputs.
4.3 You should obtain advice from qualified professionals before making business, tax, or employment decisions based on Tockly outputs.
5. Subscription and fees
5.1 Tockly is offered on a subscription basis. Contact Tockly at tockly.co@gmail.com for current pricing. Prices are subject to change (including increases) in the future. We will use reasonable efforts to notify Customers before price changes take effect for renewals.
5.2 Payment may be arranged outside the application (for example by invoice, bank transfer, or other method we specify). Access to the Service may depend on payment status.
5.3 Subscriptions continue until cancelled by you or by us as permitted below.
5.4 Cancellation by Customer: You may cancel at any time by contacting us at tockly.co@gmail.com (or through any cancellation process we provide). Cancellation stops future charges in accordance with your payment arrangement; it does not automatically delete data (see Privacy Policy and Section 10).
5.5 Cancellation by Tockly: We may suspend or cancel access at any time if you breach these Terms, fail to pay, or if we discontinue the Service. We may also cancel for convenience on reasonable notice where practicable.
5.6 Fees are stated in Malaysian Ringgit (MYR) unless we specify otherwise. Taxes may apply as required by law.
5.7 There is no refund obligation except where required by applicable law or as we expressly agree in writing.
6. Customer data and confidentiality
6.1 Your data: Timesheets, project data, user details, salaries, financial settings, and other content your Company uploads (“Customer Data”) remain your Company’s responsibility. You grant us a licence to host, process, back up, and use Customer Data as necessary to provide and improve the Service, and as described in our Privacy Policy (including anonymised and aggregated uses).
6.2 Confidentiality: We will treat Customer Data as confidential and use reasonable measures to protect it, subject to the Privacy Policy and legal requirements.
6.3 No sale of identifiable Customer Data: We will not sell or license identifiable Customer Data to third parties (including company names, user names and email addresses, raw timesheet rows tied to a company or person, or individual salaries tied to a company or person). Commercial sharing of non-identifiable data is described in the Privacy Policy.
6.4 Anonymised commercial use: By using the Service, you acknowledge that we may create and use anonymised and aggregated data derived from Customer Data for purposes including product improvement, benchmarks, marketing statistics, machine learning, and commercial licensing, as described in the Privacy Policy.
6.5 Your Company is responsible for ensuring it has the right to upload Customer Data (including personal data of staff) and for informing its users as required by law.
7. Acceptable use
You must not:
- use the Service for any unlawful purpose;
- attempt to gain unauthorised access to the Service or other accounts;
- interfere with or disrupt the Service;
- upload malware or harmful code;
- misuse another person’s personal data;
- resell or sublicense the Service without our written consent;
- use the Service in a way that infringes intellectual property or privacy rights.
We may investigate breaches and suspend or terminate access.
8. Intellectual property
8.1 We own the Service, software, branding, and documentation (except Customer Data). You receive a limited, non-exclusive, non-transferable licence to use the Service during an active subscription or while we allow access.
8.2 You must not copy, reverse engineer, or create derivative works of the Service except as permitted by law.
8.3 Customer Data and your Company branding (e.g. logos you upload) remain yours. You grant us a licence to use your branding only to display it within the Service for your Company.
9. Suspension and archived accounts
9.1 We may suspend users or Companies (including “archived” status) for non-payment, security, breach of Terms, or operational reasons.
9.2 Suspended users may be unable to sign in even with a correct password. We may display a generic suspension message.
9.3 Archiving or suspension does not necessarily delete data. Retention is governed by the Privacy Policy.
10. Termination and data after leaving
10.1 On termination or cancellation, your access may end immediately or after a notice period we specify.
10.2 Data retention after you stop using the Service is described in our Privacy Policy. We may retain data for as long as we reasonably need it for the purposes described there, and longer where required by law.
10.3 You should export any records you need before cancellation. We are not obliged to provide exports except as required by law or as we offer separately.
11. Warranties and disclaimer
11.1 To the fullest extent permitted by Malaysian law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
11.2 We do not warrant that outputs (including financial calculations) are accurate, complete, or suitable for any particular purpose.
12. Limitation of liability
12.1 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Malaysian law.
12.2 Subject to Section 12.1, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity.
12.3 Subject to Section 12.1, our total aggregate liability arising out of or relating to the Service or this Agreement is limited to the fees paid by the relevant Customer to us in the calendar month immediately before the event giving rise to the claim (or MYR 100 if no fees were paid in that month).
12.4 Your Company is responsible for decisions made using the Service and for backing up business records it needs independently of Tockly.
13. Indemnity
You agree to indemnify and hold harmless Tockly from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your Customer Data, your use of the Service, or violation of law or third-party rights, except to the extent caused by our gross negligence or wilful misconduct.
14. Dispute resolution
14.1 These Terms are governed by the laws of Malaysia.
14.2 Before starting court proceedings (except urgent injunctive relief), the parties agree to attempt resolution in this order:
- Negotiation in good faith for at least 14 days after written notice to tockly.co@gmail.com; then
- Mediation in Malaysia, conducted by a mutually agreed mediator or mediation body, or if not agreed within 14 days, mediation administered by a recognised mediation provider in Malaysia; then
- Arbitration in Malaysia under the rules of a recognised arbitration institution (such as the Asian International Arbitration Centre, AIAC, if applicable), with one arbitrator, in the English language, unless the parties agree otherwise; then
- Courts of Malaysia, which shall have jurisdiction if arbitration does not resolve the dispute or where arbitration is not permitted by law.
14.3 Nothing prevents either party from seeking urgent injunctive or equitable relief from the courts of Malaysia.
15. Changes to these Terms
15.1 We may update these Terms from time to time. The updated version will be posted at https://www.tockly.co with a new “Last updated” date and version number where applicable.
15.2 Continued use of the Service or continued subscription after changes take effect constitutes acceptance of the updated Terms, unless applicable law requires a different form of consent.
15.3 If you do not agree to updated Terms, you must stop using the Service and cancel your subscription.
16. General
16.1 Entire agreement: These Terms and the Privacy Policy constitute the entire agreement regarding the Service, unless we sign a separate written agreement with you.
16.2 Severability: If any provision is invalid, the remainder remains in effect.
16.3 No waiver: Failure to enforce a provision is not a waiver.
16.4 Assignment: We may assign these Terms to a successor or affiliate. You may not assign without our written consent.
16.5 Force majeure: We are not liable for delay or failure due to events beyond our reasonable control.
16.6 Notices: Notices to us: tockly.co@gmail.com. Notices to you: the email associated with your admin account or as shown in the Service.
16.7 Language: These Terms are in English. If translated, the English version prevails to the extent permitted by law.
17. Contact
Tockly
Email: tockly.co@gmail.com
Website: https://www.tockly.co